Working The Night Shift

I have a new job.

Last month I tendered my resignation at my old job. I wanted to do something else. Something different. I gave it some thought and left on good terms and well-wishes from my former bosses.

Unfortunately, I didn’t give it enough thought in this economic cycle and with the state of Alabama nearing a 10% unemployment rate, there were not many job offerings for a “wannabe” comic looking for “something different”.

Lucky for me, a company opened a new branch office near my home and hired me several weeks ago to start on August 10th. Training consists of 7 weeks of classroom instruction from 4:30 in the afternoon until 1:15AM. As I write this; it is 3 o’clock in the morning and I’m still winding down from work before I go to bed.

So far, I’m trying to stuff all the new information in my head, so that I can pass through each learning module on my way to the “real job”. I have to discuss with Human Resources any restrictions they may have on me blogging about the job or any other Social Media restrictions that are in place, before I will publish the company name. But, I think it will be safe to say that the company is a national call center and I will be working as a customer support representative.

Yep, it’s almost like my old “8-5”–not really the something different I was looking for; but at least I won’t get more behind on bills for the moment and it is some PLACE different.

I’ll keep you informed.

Photo courtesy of Mokra

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About Dave Robison

Now Appearing in an Extended Engagement! Join Dave Robison as he takes you into his world and his daily life of reviving a stand-up comedy career. Prepare for side trips exploring Public Relations, marketing and business ethics. Enjoy some frequent detours describing his observations on life. Read the exploits of this self-proclaimed Renaissance-man and blooming blogger as you go On The Road With Dave. From Mobile, Alabama comes Dave Robison, a confessed Internet-aholic, middle-aged-married-man, who's generally a nice guy--he just has one or two issues. Stand-Up Comedy by Dave Robison is available for corporate events, college campuses, and nightclubs.
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One Response to Working The Night Shift

  1. Anonymous says:

    Dave,

    A couple of tips from a seasoned call center employee.

    Good customer service isn’t about telling the customer what they want to hear, but what they need to hear.

    The customer isn’t always right.

    Treat each customer as if they were the 1st customer of the day.

    Last but not least:

    Don’t take it personally if they go into the “you people” mode.

    Good Luck in your new Job Dave!

    Don’t worry if it doesn’t work out. Call Centers are a whole different animal. I am very surprised I’ve lasted 6 years in my JOB.

    Cya Dave!

    Mikey

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